Returns & Delivery For General Consumers
If you are a Trader please visit Terms & Conditions For Traders
Returns
Non personalised orders can be returned within 14 days of receipt for a refund providing they are in re-saleable condition and in the original packaging. You must send the goods back to us to our contact address at your own cost as soon as possible once you have cancelled the order. Please note that it is your responsibility to check for any missing products, defects or damage caused in transit and to notify us within 14 days of receipt. We are unable to take responsibility for any reports made after these 14 days. Please ensure items are posted back within 7 days of your notification to cancel your order.
In situations where we are liable to pay return postage then please await our pre paid label and return to us following the instructions that come with the label. Where you choose to use you own method of returning the item please notify us when making the request to return the product. We will only cover the cost that you initially paid for the postage of your item when ordering. You will need to forward us a copy of your receipt with our address clearly visible. The return postage will then be refunded as soon as we have both the receipt and item in our possession.
To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired. Please do not use our social media sites (Facebook, Instagram, Twitter) including messenger as these are not monitored and used for advertising purposes only.
For further information in relation to returning your products or cancelling your order please visit point 10 of our terms and conditions.
Delivery
Shipping is only available within the UK
Royal Mail / Other Courier 3-5 Working Days (Despatch Times Apply)
NB. The times stated above are purely the time the delivery company will endeavour to deliver your parcel to you. This is not a guaranteed time scale. For further information on our despatch and delivery times please visit our terms and conditions.
We no longer provide tracking numbers to customers due to GDPR related to homeworking. Please allow 7 working days from receiving your ‘Completed Order’ email to receive your goods. Any emails received prior to this time relating to tracking a parcel will be held until the 7th working day to ensure other customer orders can be despatched.
Please note that we can only deliver to the billing address of the payment method used unless you are collecting directly from us or a designated collection point. This is to ensure we have sufficient safeguards in place to minimise and protect against fraudulent activities as well old shipping addresses self populating when using payment options to automate your demographics.