Terms & Conditions For The General Consumer
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept the terms and conditions, please do not continue using this website. Your continued use of this website confirms your acceptance of these terms. If you are purchasing packaging this is for trade only and you will need to refer to the Terms & Conditions for Traders.
1. WEBSITE ACCESS
1.1 It is not necessary to register with us in order to use most parts of this website may only be accessible if you have a registered account with us.
2. USE OF WEBSITE
2.1 This website may be used for your own private purposes and in accordance with these terms and conditions.
2.2. You may print and download material from this website provided that you do not modify, claim ownership or reproduce any content without prior written consent.
2.3 It is your responsibility to read all the relevant sections off the main and footer menu relating to the products you wish to purchase.
3. WEBSITE UPTIME
3.1 All reasonable measures are taken by us to ensure that the website is operational 24 hours per day 365 days per year. However, occasionally technical issues may arise that are beyond our control and accordingly we will not be liable if the website is unavailable at any time.
3.2 Where possible we will endeavour to provide advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
4. VISITOR PROVIDED MATERIAL
4.1 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
4.2 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.
5. LINKS TO AND FROM OTHER WEBSITES
5.1 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
5.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
5.3 By linking to this website in breach of clause 4 and 5 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
6. DISCLAIMER
6.1 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
6.2 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
7. EXCLUSION OF LIABILITY
7.1 We do not accept liability for any loss or damage that you suffer as a result of using this website.
7.2 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
8. DISPATCH & SHIPPING
8.1 Your order will be processed and despatched without undue delay, no later than 5 working days after your order has been placed with exception to Open Box orders (see point 9). Please note these are not guaranteed timescales. We will always aim to achieve this but from time to time demand may suddenly increase and despite working extra hours we may not meet the timescales quoted.
8.2 Where you have selected a pre-order item alongside other items the whole order will remain on hold until the pre-order item becomes available.
8.3 Please allow for up to 7 working days for delivery following the dispatch of your order (Delivery timescales are currently affected by a rise in the current numbers of Covid-19 and Royal Mail Strikes. These delays are beyond our control and we strongly advise that you look at the Royal Mail/ Parcel2go Website for up to date information on this matter if you are on a strict time schedule).
8.4 We no longer provide tracking numbers to customers due to GDPR. Please allow 7 working days from receiving your ‘Completed Order’ email to receive your goods. Any emails received prior to this time relating to tracking a parcel will be held until the 7th working day to ensure every customer has their order despatched without delay.
8.4 If you or your nominee fail, through no fault of ours, to take delivery of the goods at the delivery location we may charge the reasonable costs of storing and redelivering them. It is your responsibility to reschedule any missed delivery within 7 days to avoid any further failed delivery attempts and/ or any additional charges. If a refund is agreed this will also be minus any costs incurred for Beacons & Co.
8.5 We do not generally deliver to addresses outside of England, Wales, Scotland, Northern Ireland, Isle of Man & Channel Islands. If however, we accept an order for delivery outside that area, you may need to pay import duties, or other taxes as we will not pay for them. Please note that we can only deliver to the billing address of the payment method used unless you are collecting directly from us or a designated collection point. This is to ensure we have sufficient safeguards in place to minimise and protect against fraudulent activities as well old shipping addresses self populating when using payment options to automate your demographics.
9. OPEN BOX SERVICE
9.1 This service allows you to pay for different orders over a undetermined period of time and only pay one delivery fee at the end when you are ready to receive your products.
9.2 During checkout you will be given the option to open an account. This is not a credit account, it is a personal place where you will be able to log on and review your orders. We strongly suggest you opt in to this to keep track of the items you have purchased.
9.3 When you are ready to place an order select your items and proceed to checkout. Select the ‘Open Box’ option under shipping.
9.4 There is no limit to the amount of products you purchase or how many orders you put through.
9.5 All payment methods including Clearpay, Laybuy and PayPal can be used when opting for this service
9.5 Upon receipt of your order we will place it on hold until you are ready to close your box and have your order sent.
9.6 On your last order proceed to checkout and select ‘Close My Open Box’ under the shipping option. All of your orders will be processed where normal despatch and delivery times will apply (see point 8 for further information). If you select another shipping option you will only receive the items from that specific order placed.
9.7 Please ensure you use the account name, address and email for all orders as we will be unable to combine orders where these details do not match.
9.8 Your statutory rights will not be affected and your right to cancel your order (exception to personalised items) will still apply up to and including 14 days after receipt. For further information see point 10.
9.9 Should you wish to cancel or amend one of your open box orders please contact us via email with your order number, name and address.
10. CANCELLATIONS, RETURNS & REFUNDS
10.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
10.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
10.3 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
10.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order and within any event, 7 days.
10.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
10.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation. Where goods have been despatched these will need to be returned unopened and in a re-saleable condition before any refund application can be processed.
10.7 You will not have any right to cancel an order for the supply of goods that are made to the customer’s specification or are clearly personalised.
10.8 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) goods that have been used or boxes that have been damaged
(c) combine goods with other goods after delivery so that they become inseparable.
10.9 We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling
by you (i.e. handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
by you (i.e. handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
10.10 In the event of any failure by either party because of something beyond its reasonable control
(a) the party will advise the other party as soon as reasonably practicable; and
(b) the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel.
11. COMMUNICATION
11.1 Communication regarding orders is to be made via the contact us section on the website or by emailing orders@beaconsandco.uk using the order reference number (if order has already been placed), your full name and address.
11.2 Beacons & Co will respond to communication within a maximum of 5 business days. You may want to visit our aftercare section on the website where we have provided instructions on how to use your products, how to store your products, etc and answers to frequently asked questions or your account section to access order related information.
11.3 Beacons & Co will not tolerate any abuse in any communication such as foul language, aggression, intimidation, repetitive nuisance correspondence. We operate on a zero tolerance policy.
11.4 Beacons & Co is unable to respond to order related queries via social media to ensure compliance with data protection. Any order related messages or posts will be deleted as soon as possible.
11.5 No customer is permitted to contact individual staff members via staff private accounts on social media. Customers will either be directed to the email system or their messages deleted.
11.6 We are unable to correspond with anyone other than the person named on the order.
11.7 We do not operate a 365 day customer service. We will respond to messages in order of receipt during our office hours in adherence with 11.1 to 11.6
12. COMPLIMENTS & COMPLAINTS
12.1 All complaints and compliments to be submitted using the contact us section on the website.
12.2 All complaints will be responded to within 28 days.
12.3 We ask all customers to notify us as soon as possible regarding any issues to allow for an early intervention and to minimise any further distress.
12.4 If you do not wish your comments to be made public please notify us during your initial contact. Failure to do so will give Beacons & Co permission to make public your comments. Your permission can be withdrawn at any time but using the contact us section on the website.
13. COPYRIGHT
13.1 The material on this website is subject to Beacons & Co copyright protection unless otherwise indicated.
13.2 Beacons & Co copyright protected material may not be reproduced in any format or medium.
13.3 You are not permitted to sell or trade in material obtained from the website.
13.4 All photographs and images on this site are copyright protected. All rights are reserved and no photograph or image may be copied, reproduced or directly linked to without the written permission of Beacons & Co.
14. LAW AND JURISDICTION
14.1 These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.